While ISO 9001 Accreditation TQM seems like an intuitive procedure, it happened as a revolutionary idea. The 1920s saw the increase in a dependence on statistics and analytical theory in business, and the first-ever recognized control chart was made in 1924. People began to develop on theories of statistics and wound up jointly producing the theory of statistical procedure control (SPC). However, it wasn't effectively implemented in a service setting till the 1950s.

It was throughout this time that Japan was faced with an extreme industrial economic environment. Its residents were thought...